The managed services industry can be complicated. From protecting clients from cyber attacks to making sure that all network infrastructures are in place, managed services teams provide wireless solutions, in house technology support, and a 24/7 help line to all of their customers, the managed services industry involves many facets.
Network infrastructure is a combination of working with a provider so that they understand exactly what technology you have. With information about what your provider knows from the configurations completed in the past, they can help you work toward the goal that you have. Even if you do not have a rolled out private clould backup solution yet, it quickly becomes evident that is something that you will need as a service offering. Once the agent based backups are ready to install you will be a few steps closer to creating the back up private cloud that you are working toward.
The best way to make sure that the wording on the backup contract matches the needs that you have is to make sure that you are involved in writing the descriptions of these processes. The initial wording, for instance, might be slanted toward your current contract, and that is alright, but you know that the wording for the final contract needs to be an exact match for what the final contract needs to be.
With any vulnerability management solutions team, it is great to have someone who is good with human resources support, but it is essential that the provider you select is able to execute all of the necessary plans. Having a salesperson who is working toward customer respect as well as just explaining the company line can help you make sure that potential customers get what they ask for and, even more important, what they pay for.
Consider some of these facts and figures about cloud computing and the compliance and security data center industry:
- Although only 50% are using cloud-based technology, 96% of businesses report that they have a disaster recovery solution in place.
- 90% of successful data breaches and hacks stem from phishing.
- 58% of all businesses are worried about cyber attacks.
- Healthcare, manufacturing, financial services, government, and transportation were the five most cyber-attacked industries in 2015 and 2016.
- 60% of small companies go out of business within six months of experiencing a cyber attack.
As the new year begins it is important to make sure that you have all of your managed services in place, from cyber protection to cloud storage, network infrastructure involves all kinds of technology.